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    Returns

    All merchandise purchased from Soccer Village may be returned either to a store or by mail within 30 days of receiving it, unless otherwise noted below. Merchandise must be returned unworn, with original packaging, price tags attached and accompanied by the original invoice. Additional guidelines are noted below.

    • All returns will be refunded in the form of credit back on the credit card, store credit, exchange or company check
    • There will be NO cash refunds of any type. We’ll issue a company check or store credit on all returned cash purchases. A company check may take up to 15 business days to receive
    • No refunds will be accepted for any unworn/unused items after 30 days from delivery
    • A copy of the order acknowledgement or invoice must accompany all returns
    • Footwear returns will not be accepted for any reason 5 months after the original date of purchase
    • After 60 days, Soccer Village will charge a pro-rated fee the greatest of $10.00 or 25% per month on defective footwear for usage past the original warranty period
    • Customized items may not be returned for any reason other than a manufacturer defect.
    • PLEASE ALLOW ADDITIONAL PROCESSING TIME FOR CUSTOMIZED ORDERS, regardless of which shipping method you choose.
    • Soccer Village will not reimburse customization costs if an item is returned due to a manufacturer defect
    • Customer must pay shipping on all returns or exchanges
    • Product shipped for return to any address other than this ship to will not receive any credit (Soccer Village Attn: Returns, 4370 Malsbary Rd., Cincinnati, OH 45242)
    • All prices are subject to change without notice
    • All orders are subject to acceptance by Soccer Village
    • Soccer Village reserves the right to cancel or deny any order
    • Returned Special Order merchandise, unless defective, will be charged a 20% restocking fee
    • Soccer Village has the option to decline any Special Orders and/or Drop Ships for product that is on Clearance/Sale
    • Soccer Village will not reimburse any shipping costs from your original order.

    For ALL returns please fill out this form and click on the submit button at the bottom, then print a copy to include in your return.
    Click Here to Download our Return Form

    THE FOLLOWING ARE NOT CONSIDERED MANUFACTURERS DEFECTS AND ARE NOT CONSIDERED RETURNABLE

    • Worn out toes, cleats and soles on shoes
    • Damage from forcing heel into rear of shoe
    • Improper care (i.e. dry rotting, mildew, etc.)
    • Tongues that have been ripped or have been pulled out
    • Clothing damaged from improper laundering
    • Worn insoles
    • Stripped threads in removable cleated soles
    • Worn palms on goalkeeper gloves
    • Manufacturer’s logos on merchandise coming off (i.e. stripes on shoes, logos screened on shorts, logos on balls worn off)
    • Any other reason as may be determined by the manufacturer from time to time
    • Any cosmetic related issue that does not affect the performance of that item

    LENGTH OF WARANTIES FROM DATE OF PURCHASE ARE AS FOLLOW

    • Footwear – 60 days
    • Shin guards – 60 days
    • Bags – 60 days
    • Clothing – 30 days
    • Ball – 1 year
    • Gloves- 30 days
    • All other products – 30 days

    FOOTWEAR
    Footwear returns due to a defect will not be accepted for any reason 5 months (150 days) after the original date of purchase. There is no warranty on sale shoes. Soccer Village will not return a pair of shoes due to blisters, lack of comfort, normal stretching of material or foot pain. Once a shoe has any visible wear, it may not be returned unless there is a manufacturer’s defect. All footwear purchases are full warranted for 60 days against defect except sale shoes. Soccer Village will charge a pro-rated fee the greater of $10.00 or 25% per month for usage past the original 60 day warranty period. Footwear returns will not be accepted for the following reasons: If the tongue has been ripped or pulled out, for improper care, dry-rotting, mildew, etc., if there is damage from forcing the heel into the shoe, for worn out soles, for stripped threads in removable cleated shoes, for manufacturer logos coming off, for any cosmetic related issue that does not affect the performance of the shoe or for the elastic strap breaking that holds the tongue down on the shoe.

    HOW LONG SHOULD SOCCER SHOES LAST?
    Wear and tear on any shoe is based on how much it is worn and what type of surface is played on. Soccer shoes tend to wear out sooner if used on dry hard ground or astro-turf. Both surfaces are abrasive and can cause rapid wear on cleats and uppers in the toe area. Avoid running or playing on asphalt or cement in indoor shoes, as it will result in rapid sole wear. We recommend that serious players who practice and play frequently (high school, college and advance select players) consider one pair of shoes for games and another for practice. A little care will help shoes last much longer. Wet shoes should be air dried slowly not over a heater. They may be stuffed with paper towels or newspaper to help absorb water. Mink oil should be applied to replace the oil lost in the leather and they should be polished with paste shoe polish. Toe wear can be minimized by coating the toe area with “shoe-goo” or similar compounds adding a buffer to the leather. Shoes should be unlaced when removed to facilitate easier re-entry. Jamming the heel down on the back of a soccer shoe will damage the heel counter and lessen the support of the player’s heel and Achilles area.

    HOW TO AVOID BLISTERS/IRRITATIONS WHEN WEARING NEW SOCCER SHOES
    There are several preventative measures that you can take to minimize blisters from new shoes. Blisters are very common and in some situations unavoidable. Always make sure that you are wearing sanitary socks (not soccer socks) underneath your shinguards. Wear the shoes several times for short periods of time before playing a game. Keep the shoes tied tight while playing to help reduce foot movement in the shoe. Finally, be fitted by a Soccer Village retail associate before purchasing a new shoe to make sure the shoe fits properly.

    APPAREL AND ALL OTHER ITEMS
    Apparel and all other items will not be accepted as a return due to damage from improper laundering or care. Any cosmetic related issue, for example, stripes on shoes, logos screened on shorts, logos on balls, color of shoe or manufacturer’s logo on merchandise coming off, is not a reason for return. All items including footwear and goalkeeper gloves may not be returned as determined by the manufacturer from time to time. All Sale and Clearance merchandise (except sale shoes) can be returned for an exchange or Soccer Village store credit only.

    GOALKEEPER GLOVES
    Goalkeeper gloves will not be accepted for return for any reason one (1) month after the original date of purchase. Wear on the palms and fingers of goalkeeper gloves is not a defect even after the first use. It is recommended to have two pairs of gloves. One for games and the other for practice. It is also recommended to get gloves wet before use. This helps reduce wear on the palms and fingers.

    WHY DOES MY SOCCER BALL LOSE AIR?
    It is normal for any soccer ball to lose air. Just Re-inflate to proper pressure every 5-7 days being careful to moisten the needle before inserting it into the valve.

    PRIVACY POLICY

    SoccerVillage.com is committed to protecting consumer privacy online. We believe that greater protection of personal privacy on the web will not only protect consumers but also increase consumer confidence and ultimately their participation in online activities. At Soccer Village, we intend to give you as much control as possible over your personal information.

    The purpose of our policy is to inform you about the types of information we gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information.

    Information Which We Collect

    We may collect the following categories of personal information when you interact with Soccer Village’s website, services, and programs:

    1. Account Registration Information
       If you create an account with Soccer Village, we may collect details such as your name, username, password, and email address.
    2. Payment and Order Information
       When you purchase products or services through Soccer Village, we collect payment details necessary to process your transaction, including cardholder name, payment card number, expiration date, CVV, billing and shipping addresses, recipient’s name, phone number, and email address.
    3. Loyalty & Rewards Program Information
       If you join Soccer Village’s loyalty program, Kick Back Club, we may collect additional details such as your contact information, state of residence, language preference, and favorite teams or players. Profiles created for loyalty or rewards programs are not made public. These programs may be considered a “financial incentive” under the California Privacy Rights Act (CPRA).
    4. Reviews, Testimonials & Surveys
       You may choose to provide product reviews, testimonials, survey responses, or photos. With your consent where required, this content may be published on our site or shared with third parties.
    5. Other Information You Provide

    This includes communications sent to us through “Contact Us” forms, customer service interactions (which may be recorded with notice and consent where required), feedback, emails, mail, or posts to public forums or social media channels managed by Soccer Village.

    Information We Collect Automatically

    When you use our website, we automatically collect certain information through cookies, analytics tools, and similar technologies, with your consent where required by law. This may include:

    1. Website Usage Information
       We use tools such as Google Analytics and Microsoft Clarity to understand how visitors interact with our site. Information collected may include the domain name of the referring website, search terms used, pages viewed, time spent on the site, frequency of visits, IP address, browser type, operating system, device type, date and time of visit, and navigation patterns.
    2. Cookies & Similar Technologies
       We use cookies, pixels, web beacons, and similar trackers to recognize your browser, store preferences, and improve user experience. Cookies help us personalize content, analyze traffic, and deliver relevant promotions. Most browsers allow you to disable or manage cookies. Please note that disabling certain cookies may limit your ability to use some site features, including account login and checkout.

    Use of User Information

    We may perform statistical analyses of aggregate user behavior to improve our website, enhance your experience, and support product development. We never send email unless requested or consented to. Email subscriptions are always optional.

    Disclosure to Third Parties

    We do not share personal information with third parties without your consent, except as necessary to fulfill your request (e.g., to ship an order). We may share aggregate, non-identifiable data with trusted business partners.

    Data Accuracy & Access

    You may update or correct your personal information at any time by contacting us. Questions about this policy should be directed to [email protected] or by phone at 1-800-483-2690. You can also write to:

    Soccer Village
    4370 Malsbary Road
    Cincinnati, OH 45242

    Security of Information

    We use secure server technology and encryption for sensitive transactions. Other information is stored securely and is not publicly accessible.

    Opt-out

    You may opt out of receiving further emails from us at any time, while still accessing our website. Contact us using the information above to opt out.

    Use of Materials

    Content on this site may be downloaded or stored for personal use only. Reproduction, transmission, or editing without express written permission is prohibited. For permissions, contact [email protected].

    Accessibility & ADA Compliance

    Soccer Village is committed to digital accessibility and strives to ensure our website and policies are usable by individuals with disabilities. If you encounter accessibility barriers, please contact us at [email protected] or 1-800-483-2690 so we can assist and improve accessibility.

    COOKIE POLICY FOR SOCCER VILLAGE

    Our website uses cookies and similar technologies to enhance your browsing experience, support secure account access, and provide reliable checkout functionality. Cookies also help us understand how visitors interact with our site so we can improve usability, personalize content, and deliver relevant advertising.

    1. What Are Cookies?

    Cookies are small text files placed on your device that allow us to recognize your browser, store preferences, and enhance your browsing experience. They may also be used to provide targeted advertising and measure site performance.

    2. Types of Cookies We Use

    We use both first-party cookies (set directly by us) and third-party cookies (set by trusted service providers). These fall into the following categories:

    • Strictly Necessary Cookies – Essential for the website to function properly. They enable features such as account access, secure checkout, fraud prevention, and site security. These cannot be disabled.
    • Functional/Preference Cookies – Store your preferences (e.g., language, region, display settings) to personalize your experience.
    • Performance & Analytics Cookies – Collect information about how visitors use our site (e.g., pages visited, time spent, clicks). These help us improve site performance. Examples include Google Analytics and Microsoft Clarity.
    • Advertising & Targeting Cookies – Track your browsing habits to deliver relevant advertisements and measure the effectiveness of campaigns. These may be set by third parties such as Google Ads, Facebook, Instagram, Twitter, and YouTube.

    3. Lawful Basis for Processing

    • For strictly necessary cookies, the lawful basis is our legitimate interest in providing a secure and functional website.
    • For all other cookies (analytics, functional, advertising), we rely on your consent in jurisdictions where consent is required (e.g., the EU/EEA).

    4. Third-Party Cookies

    Some cookies come from third parties who process data on our behalf or for their own purposes. These providers have their own privacy and cookie policies, which we encourage you to review.

    5. Your Choices & Rights

    • Consent Management – When required by law, you will be asked to provide consent before non-essential cookies are placed. You can update or withdraw your consent at any time through our cookie preference tool [link if applicable].
    • Browser Settings – Most browsers allow you to block or delete cookies. Please note that disabling cookies may impact your ability to use certain features of our website.
    • Privacy Rights – Depending on where you live, you may have rights to access, delete, or opt out of the sale/sharing of your personal information. Please see our [Privacy Policy] for details on how to exercise these rights.

    6. Updates to This Policy

    We may update this Cookie Policy to reflect changes in technology, law, or our business practices. Any updates will be posted on this page with a revised “Last Updated” date.

    Last Updated: 9/19/2025

     

    If you are a resident of California, you have certain rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). These rights include:

    1. Right to Know

    You may request that we disclose:

    • The categories of personal information we collect, use, disclose, or share.
    • The categories of sources from which the information was collected.
    • The purposes for which we use the information.
    • The categories of third parties to whom we disclose the information.
    • The specific pieces of personal information we have collected about you.

    2. Right to Delete

    You may request that we delete personal information we have collected about you, subject to certain exceptions (such as completing transactions, detecting fraud, or complying with legal obligations).

    3. Right to Correct

    You may request that we correct inaccurate personal information we maintain about you.

    4. Right to Opt Out of Sale or Sharing

    We do not sell personal information for monetary value. However, under California law, “sharing” includes certain uses of personal data for cross-context behavioral advertising. You have the right to opt out of such sharing. To exercise this right, please visit our “Do Not Sell or Share My Personal Information” link or adjust your cookie preferences.

    5. Right to Limit Use of Sensitive Personal Information

    You may request that we limit the use of sensitive personal information (such as payment information, account credentials, or geolocation) to only those purposes necessary to provide our services.

    6. Right to Non-Discrimination

    We will not discriminate against you for exercising your privacy rights under California law.

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