Shipping & Delivery Information
The shipping information below pertains to orders placed on the retail website. If you need information regarding an order placed on Team Hub, please call 1-800-483-2690.
All orders will be shipped as soon as possible; however, all orders are subject to availability of merchandise. Backorders will be shipped as soon as manufacturers can supply. Primarily we ship United Parcel Service (UPS) or United States Postal Service (USPS). You will be given the option to ship Next Day, 2nd Day, 3rd day, UPS Ground and USPS. The additional costs to upgrade your shipping will be calculated for you at the time of checkout. If the items are in stock, the normal processing time is 3-5 business days. Once your item(s) ship, the standard shipping time depends on the shipping method and delivery address. Please refer to the map for estimated transit times and also the Delivery Time Example below. You will receive a confirmation email after you place your order as well as an email when the order ships that includes tracking number. If the items are not in stock or are on back-order, we will notify you within 1-2 business days. Customers will be notified by email to the email address given on the order. Customers can then substitute or cancel these items if they wish. Please note: UPS DOES NOT DELIVER ON SATURDAY OR SUNDAY. USPS DOES NOT DELIVER ON SUNDAY. CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY (Call Soccer Village for details.)
Delivery Time Examples:
Shipment Date - Thursday
Arrival Date for UPS Next Day Air: Friday
Arrival Date for UPS 2nd Day Air: Monday
Arrival Date for UPS 3-Day Select: Tuesday
Arrival Date for UPS Ground: 2-5 business days in transit
Arrival Date for Economy Shipping (USPS): 4-8 business days in transit
We do NOT ship outside the continental U.S.
- Orders must be received by 11:00 am, Eastern Time and merchandise must be in stock to honor special delivery requests.
- Any RUSH DELIVERY orders received after 11:00 am, Eastern Time on Friday through Sunday, will not be shipped until the following Monday. No shipping method is guaranteed.
- Orders that receive free shipping will be shipped UPS SurePost or by USPS
- Large goals, PUGG goals, field equipment and other over sized items DO NOT qualify for Free Shipping.
- Team Orders DO NOT qualify for Free Shipping
- Individual club orders placed on Team Hub do not qualify for Free Shipping promotion
- Clearance Footwear orders may be shipped without a shoe box and may be shipped without the shoe bag (if applicable to the shoe)
- Soccer Village has the option to decline any Special Orders and/or Drop Ships for product that is on Clearance/Sale