Shipping & Delivery Information
The shipping information below pertains to orders placed on our retail website, SoccerVillage.com. If you need information regarding an order placed on Team Hub, send an email to firstname.lastname@example.org or call 1-800-483-2690, option 1.
All orders will be shipped as soon as possible; however, all orders are subject to availability of merchandise. Backorders will be shipped as soon as manufacturers can supply. If the items are not in stock or are on backorder, we will notify you by email at the email address given on the order. You will be given the option of substituting or cancelling your item.
Primarily we ship Federal Express (FedEx) or United States Postal Service (USPS). You will be given the option to ship Standard Overnight, 2-Day, Express Saver (3-Day), FedEx Home Delivery/Ground, and USPS. The additional costs to upgrade your shipping will be calculated for you at the time of checkout.
Most orders leave our warehouse within 1 to 3 business days. However, due to current shipping and global supply chain issues, this may take longer. Upgrading your shipping method only expedites the transit time once your package has left our warehouse. Every order has a processing time.
Once your item(s) ship, the standard shipping time depends on the shipping method and delivery address. Please refer to the map for estimated transit times and also the Delivery Time Examples below. You will receive a confirmation email after you place your order as well as an email when the order ships that includes tracking number.
- USPS DELIVERS MONDAY THRU SATURDAY; NO SUNDAY DELIVERY.
- FEDEX HOME DELIVERY/GROUND (1-4 TRANSIT DAYS DEPENDING ON LOCATION) DELIVERS MONDAY THRU SUNDAY AND WILL DELIVER ON WEEKENDS.
- FEDEX EXPRESS SAVER (3-DAY), 2-DAY, & OVERNIGHT DELIVER ON BUSINESS DAYS ONLY; NO WEEKEND DELIVERY.
- CERTAIN HOLIDAYS ARE ALSO UNAVAILABLE FOR DELIVERY.
- SOCCER VILLAGE IS NOT RESPONSIBLE FOR CARRIER DELAYS.
Delivery Time Examples:
Shipment Date - Thursday
Arrival Date for FedEx Standard Overnight: Friday
Arrival Date for FedEx 2-Day: Monday
Arrival Date for FedEx Express Saver (3-Day): Tuesday
Arrival Date for FedEx Home Delivery/Ground: 1-4 days in transit
Arrival Date for Economy Shipping (USPS): 4-8 business days in transit
We do NOT ship outside the continental U.S.
Large goals, PUGG goals, Kwik Goal goals, Teqball Tables, field equipment are oversized items. Some over-sized items may be drop shipped directly from the vendor or directly from our warehouse to your shipping address. Once your shipping charges are calculated, our customer service department will contact you to confirm before your credit card is charged.
- Any RUSH DELIVERY orders received after 11:00am EST Friday through Sunday will not be shipped until the following Monday at the earliest. No shipping method is guaranteed. Please take into account our processing time for all orders as mentioned above. Upgrading your shipping method only expedites the transit time once your package has left our warehouse. If you have questions about when your order will ship, give us a call at 1-800-483-2690 option 2.
- Soccer Village is not responsible for carrier delays as transit and delivery are beyond our control once items leave our warehouse.
- Clearance footwear orders may be shipped without a shoe box and may be shipped without the shoe bag (if applicable to the shoe).
- Soccer Village has the option to decline any Special Orders and/or Drop Ships for product that is on Clearance/Sale.
- Any orders for soccer balls will be shipped deflated. This helps to keep shipping costs low, which in turn benefits you.