FAQs

We have a number of stores in Ohio, Kentucky, Indiana, Tennessee, Georgia, and South Carolina. For a complete list of locations and store hours, click here.

Under new federal law, sales tax will be applied to all orders. You will be able to preview your estimated taxes and shipping charges when you view your cart before placing your order.

We accept Mastercard, Visa, Discover, American Express, including debit cards.

No, unfortunately at this time, we are not able to process orders over the phone.

Item availabilty is found at the top right of our product page.

Orders are processed on the next business day and shipped weekdays Monday through Friday via the shipping method selected during checkout. Primarily we ship Federal Express (FedEx). If the items are in stock, the normal processing time is 1-3 business days. However, due to current global supply chain issues and shipping delays, this processing time may take longer.

You will be given the option to ship Next Day, 2-Day, 3-Day (Express Shipping), Ground or Ground Economy. The additional costs to upgrade your shipping will be calculated for you at the time of checkout. Upgrading your shipping method only expedites the transit time once your package has left our warehouse.

If a product is on backorder, an email notification will be sent containing additional information including backorder delivery dates.

Click here for more information on Shipping & Delivery.

All merchandise purchased from Soccer Village may be returned either to a store or by mail within 30 days of receiving it, unless otherwise noted. Merchandise must be returned unworn, with original packaging, price tags attached and accompanied by the original invoice.

Returns will be refunded in the form of credit back on credit card, store credit, or company check. You can also exchange the item for a different size.

Click here for additional information on our Return Policy.

You may request to cancel your order within 15 minutes of placing it, before the order is released to the warehouse to begin processing. After this 15-minute period, the order may begin processing and we are unable to guarantee that a cancellation can be accommodate. Cancellation requests must be submitted in writing by email or via phone call. If you do receive an order that was canceled, accept delivery of the item and call one of our friendly customer service representatives for return instructions.

Any personalized or customized items will not be returned for any reason other than a manufacturer defect.

Click here for additional information on our Return Policy.

Yes. Click here to see our return and warranty policy.

Yes, but restrictions apply… Click here for more information.

At this time, international shipping is not avaialble.

Yes, Click here to see our complete sizing guide.

By creating an account with our online store, you will be able to view and track your orders in your account.

Click here to sign in and view your order status now.

We have a number of stores in Ohio, Kentucky, Indiana and Tennessee. For a complete list of locations and store hours, click here.

Under new federal law, sales tax will be applied to all orders. You will be able to preview your estimated taxes and shipping charges when you view your cart before placing your order.

No, unfortunately at this time, we are not able to process orders over the phone.

Item availabilty is found at the top right of our product page.

Orders are processed on the next business day and shipped weekdays Monday through Friday via the shipping method selected during checkout. Primarily we ship Federal Express (FedEx) or United States Parcel Service (USPS). If the items are in stock, the normal processing time is 3-5 business days.

You will be given the option to ship Next Day, 2-Day, 3-Day (Express Shipping), Ground or USPS. The additional costs to upgrade your shipping will be calculated for you at the time of checkout.

If a product is on backorder, an email notification will be sent containing additional information including backorder delivery dates.

Click here for more information on Shipping & Delivery.

Yes, but restrictions apply… Click here for more information.

At this time, international shipping is not avaialble.

By creating an account with our online store, you will be able to view and track your orders in your account.

Click here to sign in and view your order status now.

We accept Mastercard, Visa, Discover, American Express, including debit cards.

All merchandise purchased from Soccer Village may be returned either to a store or by mail within 30 days of receiving it, unless otherwise noted. Merchandise must be returned unworn, with original packaging, price tags attached and accompanied by the original invoice.

Returns will be refunded in the form of credit back on credit card, store credit, or company check. You can also exchange the item for a different size.

Click here for additional information on our Return Policy.

You may cancel your order as long as the item has not been received or shipped. Once an order has been shipped, we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call one of our friendly customer service representatives for return instructions.

Any personalized or customized items will not be returned for any reason other than a manufacturer defect.

Click here for additional information on our Return Policy.

Yes. Click here to see our return and warranty policy.

Yes, Click here to see our complete sizing guide.